working in a customer service line wasn't that hard afterall.
when i smile and serve a customer well, i do believe that i'll get back the same heart-warming smile and sometimes even "Thank You LayHuan".
a simple "thanks", smile will simply jus cheer us up.

but why sometimes customers jus take us for granted?!
why sometimes they can't stand in our shoes and think for us?

i love working at box office. love counting money (though the money isn't mine).
had always been very careful when handling money.
its true tat working at box office, we need to have high concentration.

during weekends, if one customer came over to buy a pair of tickets and is holding a SAFRA card, which entitles them to $2 off per ticket, dey should only pay $16 in all after discount.
if we keyed wrongly as normal price ticket ($10 each), jus because of that transaction, u'll down $4.
its really easy to down a big sum of money at box office unknowingly.

on Saturday.. thought that i would down $40 for sure.
after that single transaction, i thought i need to count myself as free labour for the day.

a Malay guy carrying a helmet, around the age of 24, lets name him as KNS, came to buy 3 tickets for Final Destination 2245 show.

Seatings given to KNS were 4th row from the back at the 4 seater side block.
no Safra, no OCBC, no DBS Live Fresh cards, so $10 per ticket.
KNS gave me $50, and i gave him 2 pieces $10 back. VERY confirmed. (in total $20)

when i serve the next customer.. KNS came back to my counter.
asking me for another $10 because i only gave him $10.

hello?!?!?!?!?! u were jus my previous transaction, i wun be so stoopid to forget how much i've given u. don't u try to test my memory. idiotic. zzzz.

"i'm very sure i gave u $20 back."
KNS replied in a fighting tone "wth?! u really gave me only $10. so what now?"

At my Platinum queue, there are soo many other customers.
decided to give him another $10, i said "ok lor. since thats wat u said"

ZZZZZZ! pissed me off.
while KNS walked away, my eyes jus can't take off from him.
KNS went over to talk to his GF at the railings in front of GV, lets named her as TEH GONG (meaning act blur).

seeing tat TEH GONG is abit pissed with KNS, she came over and told me she dun need 3 tickets and apologise for the trouble cos she wants to refund one ticket.
i said OK in a BIG SMILE. cos she's really friendly :D
box office no more $10 notes.. only left with $50 notes.. and i need to giv her $10 back.
so i went to exchange notes in the office.

i admit tis time is i blur.. i gave TEH GONG $40 for only 1 ticket refund -.-
i dunno what i'm thinking.
i realise my mistake when she walk away for around 5 steps? but she's already outside GV.
the fact that so many ppl is queueing up and i'm doing my next transaction,
stoopidly i din call her back.
thinking that TEH GONG will be alert and kind enough to turn around and give me back the excess $30....
but TEH GONG look at the money weirdly, went back to talk to KNS...
and.....
WALK AWAY! WA LAO!!!!! =.=

alerted floor staff.. everyone helped me to keep a lookout.
if they come back to catch the movie, i can talk to them and get back the $30.
but we were thinking that they might not even come back, cos they've earned enough.

i'm afraid that if i'm able to catch them, i can't convince them that i've gave them excess change.
SOOooo... talked to Bernado and Chang De. we all checked CCTV tgt.

obviously, i gave KNS $20 the first time, and he still came back for another $10.
obviously, i gave TEH GONG excess $30 -.-

i went to usher point and waited for them to come back for the movie.
ZY and XY were there too.
1040... 1045... 1050... 1055... 1105... show close liao.
KNS and TEH GONG nv come back!
zzzz my hope of getting back $40 dropped to -100%!

nvm. XiaoYu tried to console me.
cursing them that dey'll fall sick and the $40 is not even enough to let them visit doctor. haha. how bad.

at 1130pm... KeeFhong came and tell me they are here for the movie already.

angry part came.....

i confronted TEH GONG and told her tat i gave her excess change...
without hesitating..
TEH GONG said "ohhhh.. okay. erm.. here's the $30".

den.. i confronted KNS..
without hesitating...
KNS and TEH GONG said "WAT?! u really only give me $10. how can u confirmed"
i knew they'll be angry...
so i replied nicely "erm, i can confirm that i gave u $20 cos i've checked thru the CCTV".

eh hello. $30 u r not worked up. but $10 u got pissed -.-
TEH GONG is really trying to TEH GONG from the start. WA LAO!
i dun like it when KNS keep insisting i only gave him $10 from the start.

they roll eyes and claimed that they want to see the CCTV as well.

discussed with Chang De and Bernado, dey said OK.

after showing them.. dey jus DIAM DIAM and got angry.
cos obviously they've made a mistake.

TEH GONG and KNS got pissed and wanted to refund all the CANDY BAR food that they've bought.
Chang De said "refund lor. nvm one"
HAHA

so i simply got back my $40. very happy!!!!!!!!!! and i tink they'll have karma ones -.-

but after 5 mins... RyanTeo told me that TEH GONG came back and argued with ChangDe for the $10.

HOW IDIOT IT IS!
CCTV, EVIDENCE LEHS, U STILL COME BACK AND FIGHT FOR THE $10.
YOUR SKIN IS THICK ENOUGH CAN!
she still say "make sure ur crew also dun make the same mistake again".

WTF?!?!?!!
i'll make sure i dun make the same mistake again.
BUT U ALSO MAKE SURE U DUN TEH GONG AGAIN!!!
trying to cheat money still come back ARGUE!

dun wan to argue anymore, ChangDe jus giv her the $10 back.

felt so guilty for all the trouble caused.
but learnt tat we really can't judge ppl by their looks.

stoopid!
idiot!
TEH GONG and KNS!

zzzzz!!!!!!
dun they think after getting the money which rightfully doesn't belongs to them???
i believe customers aint so stoopid afterall..
they should know that we'll have to pay back if we down money.
i have fault too for being so stoopid to giv them excess..
but why dey dun play their part too?!?!?!?!
still carry on to play the game -.-

why are some humans soooo selfish?!?!?!
3:52 PM






12:49 PM



finally went to Manhattan Fish Market last month with mrTAN. i guess i still prefer Fish & Co.
its the prawns in the seafood platter that will attract me to visit them again.
but Manhattan have nice tables :D

_____________

very long time ago... also went to Old Town with Mr NGYUZHE, and Mr GOHWEETECK.
Yakun's bread is still better. but Old Town COLD CHOCOLATE is simply nice lor.
after the first visit there, i went there for another 1,2,3 times just to drink their Chocolate (:

12:45 PM